In this case we recommend clearing your cache and cookies for your entire browser and then restarting your computer. In this case, please press the camera icon in the browser's address bar to undo the block, then press "Try Again." The icon looks slightly different on different browsers, but here are some examples:įinally, it's possible that this is caused by a stale mic/cam permissions cookie, or possibly because of another application that's taking priority access over Whereby. When Whereby first asks permission to access your camera and microphone, you may have chosen "Block" instead of "Allow" by mistake.
CHROME FOR MAC CANNOT LIVE STREAM UPDATE
Microsoft Edge - This browser is updated automatically when you update Windows.We support the two most recent versions of our supported browsers, so double check that there isn't an update for the one you're using! There are links below that walk you through updating your browser if you don't know how to:
The first thing to check on is if your browser is up to date. In these cases, there are a few things you can do to get everything working again! However, in some cases Whereby won't detect a camera or microphone, the devices could be blocked, or the device selection won't save, as demonstrated in the image below. Still not working? Check out our detailed troubleshooting guide below, or reach out to our support team!īy clicking on the room name button in your room, you can select the microphone or camera that you'd like to use for your meeting under the Device tab. If you have Recordings that haven't been downloaded, be sure to save them before proceeding You can find instructions for the most popular browsers below, or you can use your favorites search engine to find instructions if your browser isn't listed. My Camera and Microphone aren't working Some Quick Things to Try Step 1: Double check that your browser is up to date Step 2: If the browser is up to date, clearing your browser cache and cookies and restarting your browser is the most common fix for these issues!
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